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CommunicationLeadershipManagement

Difficult Conversations

by Douglas Stone, Bruce Patton & Sheila Heen · 1999

Douglas Stone, Bruce Patton, and Sheila Heen's guide to handling hard conversations, feedback, and conflict with clarity.

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Author signal

Douglas Stone · Co-author of Difficult Conversations

Bruce Patton · Co-author of Difficult Conversations

Sheila Heen · Co-author of Difficult Conversations

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Author signal

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Douglas StoneCo-author of Difficult Conversations

Co-author of Difficult Conversations, named by Michael Dell in a TIME interview about feedback and leadership conversations.

Bruce PattonCo-author of Difficult Conversations

Co-author of Difficult Conversations, named by Michael Dell in a TIME interview about feedback and leadership conversations.

Sheila HeenCo-author of Difficult Conversations

Co-author of Difficult Conversations, named by Michael Dell in a TIME interview about feedback and leadership conversations.

Documented mentions and citations

Difficult Conversations appears in 1 source-backed mention or citation signal, not direct recommendations.

Cover of Difficult Conversations
CommunicationLeadershipManagement

Difficult Conversations

by Douglas Stone, Bruce Patton & Sheila Heen · 1999

Author signal

Douglas Stone · Co-author of Difficult Conversations

Bruce Patton · Co-author of Difficult Conversations

Sheila Heen · Co-author of Difficult Conversations

I think it was called Difficult Conversations.
Exact quote verified Mentioned article Michael Dell Has Been a Tech CEO for 34 Years. He Has Some Advice For Younger Founders

We captured the mention language from the source; this is not counted as a direct recommendation.

TIME · 2021-10-31 · accessed 2026-06-22

In the TIME interview, Dell names Difficult Conversations while describing coaching around constructive feedback and difficult leadership conversations.

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Michael Dell portraitMichael Dell
Mentioned · Interview mention · article Source 2021-10-31
AmazonBookshop.orgAudibleAffiliate disclosure: We may earn a commission when you buy through some links. Recommendations are included because of the source, not because of the retailer. Details